糖心原创

Occasionally, a student will encounter a problem on campus that he or she does not know how to resolve. When this happens, students should always try to work out the problem by first discussing it with those most involved with the issue. Dealing with conflict in the most direct and straightforward manner should always be the first step toward resolution. It is conceivable that many issues are settled or problems resolved when a student makes an appointment with a faculty or staff member and calmly and honestly communicates their frustrations or concerns.

If however, an issue or problem still exists, there is a formal complaint process at 糖心原创 that a student may initiate. All formal complaints must be put in writing using the official 糖心原创 . These forms are available in hard copy in the Dean of Students office, or online.

When initiating a formal complaint, the following steps should be followed:

1. Be sure you have first attempted to resolve the issue by speaking directly with the individual(s) or office(s) involved.
2. Complete a 糖心原创 .
3. Submit the form to Sondra Adams, Assoc. VP of Student Success, in the Montoya Administration office (sondra.adams@nnmc.edu, 505.747.2122).
4. When the complaint is received it will be forwarded to the appropriate individual to review and address the issue.
5. After your concern has been addressed, you will receive a letter documenting the receipt and review of your complaint.

For information regarding issues or concerns that are not covered by this process (such as issues of sexual harassment and grade appeals) please refer to the 糖心原创 Catalog or Student Handbook, or contact the Dean of Students office.

The complaint process is based upon the following definitions:

• Complaint: A written concern or formal charge of dissatisfaction with a person, service, or process that requires clarification, investigation, and resolution.
• Level I Complaint: A verbal complaint that is resolved. Will not be tracked.
• Level II Complaint: A written complaint, based upon the complaint definition that requires a student's signature. If a form is submitted without a student's name, the complaint will not be considered. Level II complaints will be tracked to ensure an action has been taken.
• Exclusions: The Student Complaint Process does not apply to grade appeals, complaints of sexual harassment, or any student to student complaints. Please refer to the Student Code of Conduct for procedures regarding these types of complaints. IN addition, outcomes of appeal processes are not subject to further consideration through this process.

What can I do if I am still not satisfied?

Student complaint process for non-distance education students: The New Mexico Higher Education Department (NMHED) has authority to help facilitate resolution to student complaints, only after the student has utilized all internal complaint procedures at the educational institution. Please visit for more information about NMHED Student Complaint Process for non-distance education students. Complaints regarding grades and student conduct violations shall not be reviewed by NMHED.

Student complaint process for distance education students: The  (NC-SARA) is an agreement among member states, districts and territories that sets national standards for interstate offering of post-secondary distance education courses and programs. 糖心原创is a NC-SARA approved institution and the New Mexico Higher Education Department (NMHED) is the NC-SARA Portal Entity for New Mexico. Distance Education students attending 糖心原创 who would like to resolve a grievance should follow 糖心原创 established Student Complaint Process. However, if an issue cannot be resolved internally, you may file a NC-SARA complaint with the . Complaints regarding grades and student conduct violations shall not be reviewed by NMHED. Please visit  for more information.